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FAQ
1. Shipping & Taxes
Q1. How long does delivery take?
- From China or non-local warehouses to worldwide: 7–25 days
- From EU warehouse to EU countries: typically 2–6 business days
- To North America: typically 7–15 days
Q2. Are customs duties or VAT included in the price?
Yes, the price includes customs duties and VAT, no additional fees are required.
Q3. What if the product is damaged during delivery?
During the warranty period, you can contact the seller with photos or videos of the issue to request repair, replacement, or refund.
Please follow the seller’s “Return & Refund Policy” for detailed procedures.
2. Product Information
Q1.Is the WUPRO CBSP screen compatible with triple laser projectors of standard throw?
Normally, they are not compatible. The CBSP screen has a special structure and a gain of 0.6, so pairing it with a standard-throw projector may result in reduced brightness. However, if your standard/long-throw projector has very high brightness, it can still be used with our CBSP screen. It delivers excellent contrast and ambient light rejection performance while effectively reducing laser speckle.
Q2.What is the difference between CBSP Black Lenticular and regular Black Lenticular materials?
Compared with standard black lenticular materials, CBSP Black Lenticular delivers superior ambient light rejection and exceptional color contrast. It provides higher image contrast, more accurate color reproduction, and is engineered with advanced coating and substrate technology for enhanced durability, moisture and dust resistance, and reduced risk of deformation or scratches. This makes it ideal for premium home laser TVs, laser projectors, and cinema-grade home theater installations.
Q3. How should I clean and maintain the CBSP UST alr clr screen?
For general dust, use a soft-bristle brush to gently clean the screen surface. Avoid touching the screen with sharp or hard objects, and do not use rough cloths or towels. Always brush left-to-right along the grain—never up-and-down or in circles. The back of the screen can be wiped with a cloth, but make sure it is completely dry before closing, as the surface is not waterproof
Q4.What is the difference between the Gallery CBSP and the Gallery Evo CBSP?
The Gallery CBSP is WUPRO Cinema’s fixed-frame projection screen series released in 2023.
The Gallery Evo CBSP is the upgraded version, released in late 2024, featuring several improvements over the original Gallery series.
The main differences include an updated frame design and enhanced manufacturing processes, resulting in better durability and overall performance.
3. Service
Q1.What is the warranty policy?
The screen comes with a 2-year warranty.
Q2. How should I clean and maintain the screen?
Use a soft, lint-free cloth; avoid harsh solvents or brushes.Do not fold, bend, or place heavy objects on the screen fabric.
Q3. Any installation or usage tips?
For large screens, ensure the frame is properly leveled and securely fixed during installation to maintain flatness and durability.
4. Customization
Q1. Can I customize the screen size?
Yes, you can customize the size according to your room dimensions and projector specifications (diagonal length or width × height).
Please note: custom orders are non-returnable and non-exchangeable in most cases.
Q2. How long does it take to produce a custom screen?
Typically, the production cycle is around 7 days, depending on order quantity and materials.
Q3. Are there extra fees for custom screens?
If the custom size or material falls within our standard options, usually no extra fee is required.
For special requests outside standard options, please consult our customer service before ordering.