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FAQ
Shipping
1.Does the price include VAT and customs duty?
All products shipped from local warehouses such as EU/DE/US/BR/PL/UK are inclusive of VAT and customs duty, you don't need to pay extra tax. If you are not sure if your local warehouse still has stock, please contact wuprobuy@wupro.com for confirmation.
2.Can I change my address after my parcel is sent?
Sorry, once your parcel is sent out, it is usually not possible to change the address.
3.What will my parcel be shipped by?
Usually by DHL,UPS,FEDEX,DPD and other international famous courier.
Products
1.Is the WUPRO CBSP screen compatible with triple laser projectors of standard throw?
Normally, they are not compatible. The CBSP screen has a special structure and a gain of 0.6, so pairing it with a standard-throw projector may result in reduced brightness. However, if your standard/long-throw projector has very high brightness, it can still be used with our CBSP screen. It delivers excellent contrast and ambient light rejection performance while effectively reducing laser speckle.
2.What is the difference between LeApex and LeApex Lite? Which one is better?
LeApex is better, LeApex is more portable and smarter!
Compared with LeApex Lite, LeApex adds smart control function (support google, alexa, tuya and other ways to control), LeApex has a more exquisite and high-end appearance design, with high-end minimalist shell and portable side handle. In addition, LeApex's fabric process has been improved for better overall performance.
3.What is the difference between CBSP Black Lenticular and regular Black Lenticular materials?
Compared with standard black lenticular materials, CBSP Black Lenticular delivers superior ambient light rejection and exceptional color contrast. It provides higher image contrast, more accurate color reproduction, and is engineered with advanced coating and substrate technology for enhanced durability, moisture and dust resistance, and reduced risk of deformation or scratches. This makes it ideal for premium home laser TVs, laser projectors, and cinema-grade home theater installations.
4. Can the motorised floor rising screen be mounted on a cabinet or wall?
Yes, the motorised lift-up screen can be installed on cabinets or walls, depending on your actual needs and installation environment.
5.Does the LeApex CBSP floor rising screen support connection to Google Assistant, Alexa, Tuya, etc.?
Yes, it supports connection to Google Assistant, Alexa, Tuya, etc. apps.
What is the material of the LeApex floor rising Housing?
The LeApex floor rising Housing is made of high-quality aluminium.
6. How should I clean and maintain the CBSP UST alr clr screen?
For general dust, use a soft-bristle brush to gently clean the screen surface. Avoid touching the screen with sharp or hard objects, and do not use rough cloths or towels. Always brush left-to-right along the grain—never up-and-down or in circles. The back of the screen can be wiped with a cloth, but make sure it is completely dry before closing, as the surface is not waterproof
Service
1. How long is our product warranty?
WUPRO Cinema's projection screens usually have a 2 year warranty. It starts after you receive the product.
2. What WUPRO RR service, does my package enjoy this service?
WUPRO RR service is an exclusive service launched by WUPRO, the content of which is the free replacement of projection screen, if the screen is damaged in the process of use (non-human damage), we do not repair it but directly send a brand new projection screen to you. (This service applies only to LeApex CBSP fabric and is not available for special promotion purchases or cases of man-made damage.)
if you want to enjoy this service for your projection screen, you can buy it additionally.
3.Do you support customisation?
Yes, we provide customisation and OEM service for you. The projection screen supports light customisation, you can customise the colour, size and logo.
4. Does this screen support 4K/8K/3D?
The screen's support for 4K, 8K or 3D is determined by the projector.WUPRO Cinema LeApex floor standing screen uses PET crystal material to optimize the image quality, improving colour accuracy, clarity and detail.