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1. Shipping & Taxes
Q1. How long does delivery take?
- From China or non-local warehouses to worldwide: 7–25 days
- From EU warehouse to EU countries: typically 2–6 business days
- To North America: typically 7–15 days
Q2. Are customs duties or VAT included in the price?
Yes, the price includes customs duties and VAT, no additional fees are required.
Q3. What if the product is damaged during delivery?
During the warranty period, you can contact the seller with photos or videos of the issue to request repair, replacement, or refund.
Please follow the seller’s “Return & Refund Policy” for detailed procedures.
2. Product Information
Q1. Is the Gallery BSP compatible with standard or long throw projectors?
The Gallery BSP is specifically designed for UST (Ultra Short Throw) projectors.It is generally not recommended for use with standard or long throw projectors.
Q2. What material is the Gallery BSP made of?
The screen uses a black lenticular grid structure, providing good ambient light rejection and high contrast.
It is a cost-effective choice for UST projection setups.
Q3. How should I clean and maintain the BSP UST ALR/CLR screen?
For general dust, use a soft-bristle brush to gently clean the screen surface.Avoid touching the screen with sharp or hard objects, and do not use rough cloths or towels.Always brush left-to-right along the grain—never up-and-down or in circular motions.
The back of the screen can be wiped with a cloth, but ensure it is completely dry before closing, as the screen surface is not waterproof.
3. Service
Q1.What is the warranty policy?
The screen comes with a 2-year warranty.
Q2. How should I clean and maintain the screen?
Use a soft, lint-free cloth; avoid harsh solvents or brushes.Do not fold, bend, or place heavy objects on the screen fabric.
Q3. Any installation or usage tips?
For large screens, ensure the frame is properly leveled and securely fixed during installation to maintain flatness and durability.
4. Customization
Q1. Can I customize the screen size?
Yes, you can customize the size according to your room dimensions and projector specifications (diagonal length or width × height).
Please note: custom orders are non-returnable and non-exchangeable in most cases.
Q2. How long does it take to produce a custom screen?
Typically, the production cycle is around 7 days, depending on order quantity and materials.
Q3. Are there extra fees for custom screens?
If the custom size or material falls within our standard options, usually no extra fee is required.
For special requests outside standard options, please consult our customer service before ordering.