Shipping

1.Does the price include VAT and customs duty?
All products shipped from local warehouses such as EU/DE/US/BR/PL/UK are inclusive of VAT and customs duty, you don't need to pay extra tax. If you are not sure if your local warehouse still has stock, please contact wuprobuy@wupro.com for confirmation.
2.Can I change my address after my parcel is sent?
Sorry, once your parcel is sent out, it is usually not possible to change the address.
3.What will my parcel be shipped by?
Usually by DHL,UPS,FEDEX,DPD and other international famous courier.

Products

1.What screen material is best for my Xgimi Titan Noir Max (or other triple-laser projectors)?

If you primarily use your projector in dark or dimly lit environments and want deeper blacks and higher contrast, we recommend our soft gray matte screen material.

When used with three-laser projectors, this material offers an excellent balance of performance:

Enhanced visual contrast and black levels
Helps reduce laser speckle compared to high-gain or structured ALR surfaces

Overall, Soft Gray Matte strikes the best balance between improving black levels and minimizing laser speckle.

PRO Tip: soft matte grey cannot eliminate laser speckle.

2. What is the difference between your grey crystal screen and black crystal screen?

Both screen materials have super high contrast and both are suitable for high lumen telephoto projectors. The grey crystal has a better 3D effect, higher brightness gain and looks a bit brighter, while the black crystal has better light resistance and is more suitable for daytime viewing.

3.Which fabrics are suitable for my long throw tri-colour laser projector?

If laser speckle is your main concern, then choose the soft white matte, which minimises laser astigmatism;

if you want to reduce laser speckle as well as improve image contrast and lightfastness, then choose the soft grey matte;

if you want to maximise image quality (colour contrast, lightfastness, etc.) and ignore astigmatism, then choose one of our crystal screens (grey or black crystal). ), using a crystal screen.

PRO tip: laser speckle does not usually affect the viewing experience when maintaining a viewing distance of 3-4 metres

4.. Can the motorised lift-up screen be mounted on a cabinet or wall?
Yes, the motorised lift-up screen can be installed on cabinets or walls, depending on your actual needs and installation environment.

5..How to clean my screen?
ALR fabric: Brush the screen lightly or wipe it with an eraser.
Soft white/grey fabrics: Wipe with a soft cloth dampened with water
or dilute with a neutral alkaline detergent. Do not use alcohol or other
alcohol or other solutions to clean the screen as this may distort the screen.
-Other fabrics: Clean in the same way as ALR fabrics.

Service

1. How long is our product warranty?
WUPRO Cinema's projection screens usually have a 3-year warranty. It starts after you receive the product.

2.Do you support customisation?
Yes, we provide customisation and OEM service for you. you can customise the colour, size and logo.

3. Does this screen support 4K/8K/3D?
The screen's support for 4K, 8K or 3D is determined by the projector.WUPRO Cinema LeApex floor standing screen uses PET crystal material to optimize the image quality, improving colour accuracy, clarity and detail.

[Reminder]

• Due to the large size of the screen, it is important to measure the dimensions of rooms, lifts and corridors before purchasing to ensure that the chosen screen size is suitable for your space.
• In rare cases, a "horizontal line" may appear on some projection screens. This is due to the screen being rolled up by the rollers of the base during storage or transportation.
  
  This is normal and not a quality defect; the "horizontal line" will usually disappear with continued use.