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Find Answers To All Your Questions
A: All orders, whether shipped from China or from a local warehouse, include shipping costs and customs duties; you do not need to pay any additional customs duties.
Exceptions:
A:Wuprobuy has warehouses in Germany, Poland, the United States, Brazil, and other regions. Your package will typically be shipped from the nearest local warehouse. Specific information on available warehouses and inventory can be found on each product page. If local inventory is out of stock, we will arrange for shipment from another location.
A:Wuprobuy accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna, and Shop Pay. Bank transfers are also available for wholesale or bulk orders.
A: We will prioritize shipping from a local warehouse whenever stock is available. Orders shipped locally typically arrive within 1–7 business days.
If the item is unavailable in the local warehouse, we will arrange shipment from another warehouse. In this case, the estimated delivery time is 7–25 days, depending on the destination and logistics conditions.
A:Please make sure to carefully verify your shipping address before placing the order.
If you need to make any changes, please contact us before the product is shipped.
Once the product has been dispatched, the address can usually no longer be modified.
A:When signing for a package, if you notice any damage to the outer box, please note it on the delivery receipt and promptly inspect the contents for damage. We recommend recording an unboxing video.
A:Please contact WUPROBUY support promptly and we will usually return the product for a refund.
A:Please provide your projector brand and model, your screen budget, and your usage needs (e.g., whether you want to use it in a bright living room or a dark room). If you have a specific preference for a screen type (such as a fixed frame screen, floor rising screen, or electric projector screen), please let us know so we can recommend the best option for you.
A: If you primarily use your projector in dark or dimly lit environments and want deeper blacks and higher contrast, we recommend our soft gray matte screen material.
When used with three-laser projectors, this material offers an excellent balance of performance:
Enhanced contrast and black levels
Helps reduce laser speckle compared to high-gain or structured ALR surfaces
Overall, Soft Gray Matte strikes the best balance between improving black levels and minimizing laser speckle.
PRO Tip: Soft matte grey cannot eliminate laser speckle.
A:Deeper blacks, superior contrast, and more uniform brightness, with some resistance to ambient light, delivering more stable images in low-light conditions.
A:Normally, they are not compatible. The CBSP screen has a special structure and a gain of 0.6, so pairing it with a standard-throw projector may result in reduced brightness. However, if your standard/long-throw projector has very high brightness, it can still be used with our CBSP screen. It delivers excellent contrast and ambient light rejection performance while effectively reducing laser speckle.
A:Yes. The WUPRO CBSP screen is specifically designed for ultra-short-throw (UST) projectors.
It offers excellent contrast, outstanding ambient light suppression, and effectively reduces RGB laser spots, delivering a clearer, more immersive viewing experience. This screen is fully compatible with most major UST projector brands, including Formovie, AWOL, Hisense, NexiGO, and many others.
A:Compared to other standard black lenticular materials, CBSP black lenticular material offers superior ambient light suppression and enhanced contrast. It delivers exceptionally high image contrast and more accurate color reproduction. These characteristics make it an ideal choice for high-end home laser TVs, laser projectors, and cinema-grade home theater systems.
A:Both screen materials have super high contrast and both are suitable for high lumen telephoto projectors. The grey crystal has a better 3D effect, higher brightness gain and looks a bit brighter, while the black crystal has better light resistance and is more suitable for daytime viewing.
A:Yes, you can order refundable A4 samples of WUPRO Cinema projector screen materials from WUPRO BUY for testing. The sample cost will be deducted or refunded when you purchase the full-size screen.
A: After you place your screen order, we will automatically refund the A4 sample cost within 1–3 business days — no action required.
If you do not receive the refund within 7 business days, or if you prefer to apply the sample cost as a discount instead of a refund, please contact wuprobuy@wupro.com.
A:
All samples are labeled before shipping. When testing, please ensure the label side is facing up.
This ensures the screen material is viewed in the correct orientation and provides the most accurate performance evaluation.
A:For general dust, use a soft-bristle brush to gently clean the screen surface. Avoid touching the screen with sharp or hard objects, and do not use rough cloths or towels. Always brush left-to-right along the grain—never up-and-down or in circles. The back of the screen can be wiped with a cloth, but make sure it is completely dry before closing, as the surface is not waterproof
A:They are adjustable. You can freely slide them to your desired position and lock them securely in place.
A:Yes. You may adjust and set the screen's limit points (memory height) according to your installation environment and viewing preferences.
Should you be unfamiliar with the method for setting stop positions, please contact us by email at wuprobuy@wupro.com.
By default, all FlowArc screens are factory-set to display a 300mm visible black border at the top when fully extended.
We can also customise the top black border height prior to dispatch upon reques
A:Yes, it supports connection to Google Assistant, Alexa, Tuya, etc. apps.
Please refer to the demonstration video for instructions:
2.Connect to the Tuya app (which integrates Google Assistant and Alexa)
A:Yes,We offer two different mounts to accommodate a variety of installation methods, making it easy for you to install the screen to suit your home environment.
A:FlowArc supports a range of installation methods, including wall mounting, suspended mounting, ceiling mounting and concealed installation.
The housing is fitted with adjustable sliding hooks, enabling precise positioning and smooth installation. Compared to traditional fixed designs, it offers greater flexibility and convenience during installation.
A:By default, the FlowArc drop-down screen has the power supply on the left side. If you require the power on the right side, please contact us—we can provide this customization free of charge.
A:Yes. The FlowArc screen supports custom limit settings, allowing you to adjust the screen drop height to your preferred position. Simply follow the instructions in the included manual or PDF guide. The setting only needs to be configured once, and the screen will automatically stop at the preset position during future operation.
A:Motorized screen ×1, remote control ×1, wall bracket set ×1, J-hook set ×1, screw kit ×1, USB dongle ×1, user manual ×1.
A:When installing the screen using the wall brackets we provide, the screen will be 1–2 cm away from the wall.
If you need to increase this distance, we recommend that you purchase an extendable bracket separately.
A:Yes. Our projection screens come with a USB trigger as standard.
Simply connect the USB trigger to the projector’s USB port and complete the quick pairing process.
Once paired, the screen will automatically rise when the projector is switched on and retract when it is switched off, providing you with a seamless smart home cinema experience.
A:Yes, it supports connection to Google Assistant, Alexa, Tuya, etc. apps.
Please refer to the demonstration video for instructions:
2.Connect to the Tuya app (which integrates Google Assistant and Alexa)
A:Both screen materials have super high contrast and both are suitable for high lumen telephoto projectors. The grey crystal has a better 3D effect, higher brightness gain and looks a bit brighter, while the black crystal has better light resistance and is more suitable for daytime viewing.
A:Yes, the motorised lift-up screen can be installed on cabinets or walls, depending on your actual needs and installation environment.
A:Yes. The FlowArc screen supports custom limit settings, allowing you to adjust the screen drop height to your preferred position. The setting only needs to be configured once, and the screen will automatically stop at the preset position during future operation.
A:We recommend fully extending the screen for the best tension performance. However, if only a small portion remains unextended, it will generally have little to no impact on the screen tension or image quality.
A:Suitable for standard or long throw projectors, including triple (RGB) laser projectors.
Highly recommended for:
Hisense: C1 / C2 / C3 / C5 series; JMGO: N1 / N3 series (N1 Ultra, N3 Ultra); XGIMI: Horizon 20, Horizon 20 Pro, Horizon 20 Max; Titan Noir series; Valerion: Visionmaster series
A:Yes, the WUPRO LT lens-style CLR screen is compatible with ceiling-mounted projectors.
This screen features a symmetrical lens structure (similar to an isosceles triangle), which means it has no specific top or bottom orientation. Therefore, it works equally well whether the projector is placed on a table for front projection or mounted on the ceiling for top-down projection, without any issues.
A:
WUPRO Lentiular LT is the world’s first long-throw lenticular CLR screen designed specifically for RGB triple-laser projectors.
Compared to standard white or gray matte screens, it offers exceptional ambient light rejection and contrast performance.
At the same time, compared to standard ALR screens, it provides superior resistance to laser speckle, resulting in a clearer, cleaner image.
Our Unique Breakthrough: Our screen fabric features a hybrid optical surface design that challenges the conventional notion that ALR and anti-speckle capabilities are mutually exclusive.
A:You may request a return within 14 days of receiving your order.
However, the goods must remain in their original condition, complete with all accessories and packaging. Following inspection of the returned items, we shall process your refund.
Please note that certain products are excluded from our returns policy (such as custom-made items).
A:Products purchased from WUPROBUY typically come with 1-3 years of insurance coverage. Specific details are subject to the product page. The warranty period commences from the date of receipt.
Additionally, select products offer upgrade services: replacement instead of repair, extended warranty, etc.
A4:If it’s a product defect, we’ll cover return shipping.
If it’s a personal reason (e.g., wrong size, changed mind), the buyer covers return shipping.
A:WUPRO RR service is an exclusive service launched by WUPRO, the content of which is the free replacement of projection screen, if the screen is damaged in the process of use (non-human damage), we do not repair it but directly send a brand new projection screen to you. Usually you can enjoy this service for free when you buy WUPRO Cinema LeApex CBSP floor rising screen, if you want to enjoy this service for your projection screen, you can buy it additionally.
A: Yes, customization is available for selected screen models.
Fixed Frame Screens
We support custom sizes and aspect ratios. Simply provide your desired dimensions and aspect ratio. For example:
Motorized Screens
Customization availability depends on the screen model. Please contact us with the model and desired dimensions, and we will confirm the available options.
A: Yes, wuprobuy can customize cabinet dimensions, materials, colors, and surface finishes according to your project requirements.
A: Production lead times for customised products typically range from 1 to 4 weeks, depending on complexity. We will confirm the estimated delivery time prior to manufacturing.
A: Yes. WUPRO BUY welcomes distributors, retailers, and corporate clients. Exclusive pricing is available for bulk or B2B orders. Please provide your order quantity and location for a bespoke quotation.
A: Absolutely. We maintain warehouses in the EU (Germany and Poland), the USA, the UK, and Brazil, enabling fast and reliable delivery to most global destinations.
A: Please contact us via the business enquiry form or email. Our team will review your application and provide partnership details.
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