Orders, Customs and Delivery
Q1.Do I need to pay customs duties or VAT?
A:Purchases made on the WUPROBUY and shipped to destinations within the UK, US, EU,AU and other regions have all applicable customs duties and VAT included in their listed prices and total order amounts. Whether items are shipped from our China warehouse or local warehouses, you will not incur any additional customs duties or other related taxes.
Q2.What payment methods do you accept?
A:Wuprobuy accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna, and Shop Pay. Bank transfers are also available for wholesale or bulk orders.
Q3.Where is the product dispatched from?
A:Wuprobuy maintains stock in the United States, the European Union (Poland and Germany), the United Kingdom, and other locations. Your parcel will be dispatched primarily from the nearest local warehouse. Specific available warehouses and stock information can be found on each product page. Should local stock be depleted, dispatch may be arranged from alternative stock locations.
Q4.How Long Does It Take To Receive My Order After Placing An Order？
A:Typical delivery times for items shipped from local warehouses (EU/US/UK/Brazil warehouses) are 1-7 business days.
Typical delivery times for items shipped globally from China or other warehouses are 7-25 days.
Q5. How do I change my shipping address after placing an order?
A:Please make sure to carefully verify your shipping address before placing the order.
If you need to make any changes, please contact us before the product is shipped.
Once the product has been dispatched, the address can usually no longer be modified.
Q6.What if my product is received in a damaged condition?
A:When signing for a package, if you notice any damage to the outer box, please note it on the delivery receipt and promptly inspect the contents for damage. We recommend recording an unboxing video.
Q7.What if my product is received in a damaged condition?
A:Please contact WUPROBUY support promptly and we will usually return the product for a refund.
8.Can you invoice?
A:Yes, we can invoice your company.
Products
About projector screen
Q1.Which projector screen is suitable for standard & long throw projector?
A:Please provide your projector brand and model, your screen budget, and your usage needs (e.g., whether you want to use it in a bright living room or a dark room). If you have a specific preference for a screen type (such as a fixed frame screen, floor rising screen, or electric projector screen), please let us know so we can recommend the best option for you.
Q2.Which WUPROBUY fabric is most suitable for my long-focus tricolour laser projector?
If laser speckle is your main concern, then choose the soft white matte, which minimises laser astigmatism;
if you want to reduce laser speckle as well as improve image contrast and lightfastness, then choose the soft grey matte;
if you want to maximise image quality (colour contrast, lightfastness, etc.) and ignore astigmatism, then choose one of our crystal screens (grey or black crystal). ), using a crystal screen.
PRO tip: laser speckle does not usually affect the viewing experience when maintaining a viewing distance of 3-4 metres
Q3.What is the difference between your gray and black crystal screens?
A:Both screens work well with high lumen telephoto projectors, and both offer high contrast and some light resistance. But your choice depends on whether you prioritise brightness and 3D effects (Grey Crystal) or light resistance and performance in rooms with light interference (Black Crystal).
Q4.How to clean my projector screen?
ALR fabric: Brush the screen lightly or wipe it with an eraser.
Soft white/grey fabrics: Wipe with a soft cloth dampened with water
or dilute with a neutral alkaline detergent. Do not use alcohol or other
alcohol or other solutions to clean the screen as this may distort the screen.
-Other fabrics: Clean in the same way as ALR fabrics.
Q5.Can I purchase or request A4 samples of WUPRO projector screen materials for testing?
Yes, you can order refundable A4 samples of WUPRO Cinema projector screen materials from WUPRO BUY for testing. The sample cost will be deducted or refunded when you purchase the full-size screen.
About projector
Q1.How to choose the right projector?
A:Determine the use of the projector: home, business, education, etc.; consider the projector's brightness, resolution, contrast ratio and other parameters; choose the right type of bulb: traditional bulb, LED bulb, etc.; pay attention to the projector's noise, size and weight and other factors. For details, please contact wangjinze@wupro.com to recommend the right projector for you.
Q2.What is ALPD ® Technology?
ALPD®, Fluorescence Laser Technology, is based on the technical route of laser excitation of fluorescent materials and mixed multi-color lasers for image display. At present, ALPD® technology is widely used in cinema laser auditoriums.
Q3.i want to project a 100" image, how far away should my projector be from the screen?
1. The distance from the projector to the screen depends on the projector's Throw Ratio. Generally speaking, the Throw Ratio of a standard projector is between 1.5 and 2.5, so to project a 100’ image, the projector needs to be about 2.5m to 4m away from the screen. Please refer to the specific parameters of the projector to determine the exact distance.
Q4.I want to use a projector in a room that is very bright during the day, what should I choose?
For best results, it is recommended to use a high brightness (2000 lumens or higher) projector with an anti-light screen (ALR screen) to minimise the effect of ambient light on the picture quality.
Returns, Refunds & Warranty
Q1.What is Wuprobuy's returns policy?
A:You may request a return within 14 days of receiving your order.
However, the goods must remain in their original condition, complete with all accessories and packaging. Following inspection of the returned items, we shall process your refund.
Please note that certain products are excluded from our returns policy (such as custom-made items).
Q2.What is the duration of our product warranty?
A:Products purchased from WUPROBUY typically come with 1-3 years of insurance coverage. Specific details are subject to the product page. The warranty period commences from the date of receipt.
Additionally, select products offer upgrade services: replacement instead of repair, extended warranty, etc.
Q3.Who covers the return shipping cost?
If it’s a product defect, we’ll cover return shipping.
If it’s a personal reason (e.g., wrong size, changed mind), the buyer covers return shipping.
Q4.What WUPRO RR service, does my package enjoy this service?
WUPRO RR service is an exclusive service launched by WUPRO, the content of which is the free replacement of projection screen, if the screen is damaged in the process of use (non-human damage), we do not repair it but directly send a brand new projection screen to you. Usually you can enjoy this service for free when you buy WUPRO Cinema LeApex CBSP floor rising screen, if you want to enjoy this service for your projection screen, you can buy it additionally.
Q5.Do you support custom service?
A:Yes, we offer ODM/OEM services. With our own production facilities for projection screens and laser TV cabinets, we can customize according to your specific needs. For laser TV cabinets, we can customize color, size, materials, and more. For projection screens, we support custom logos, packaging, and other options. Please provide your detailed requirements, and we’ll create the perfect product for you.
Wholesale & Bulk Orders
Q1. Do you offer wholesale or bulk purchase discounts?
A: Yes. WUPRO BUY welcomes distributors, retailers, and corporate clients. Exclusive pricing is available for bulk or B2B orders. Please provide your order quantity and location for a bespoke quotation.
Q2. Can wholesale orders be shipped to different countries?
A: Absolutely. We maintain warehouses in the EU (Germany and Poland), the USA, the UK, and Brazil, enabling fast and reliable delivery to most global destinations.
Q3. How does one become an authorised distributor or reseller?
A: Please contact us via the business enquiry form or email. Our team will review your application and provide partnership details.
Customization Service
Q1: Do you offer bespoke dimensions or designs for projection screens or cabinets?
A: Yes, wuprobuy can customise screen dimensions, fabric types, colours, and cabinet surface finishes according to your project requirements. Minimum order quantities may apply.
Q2: How long does a bespoke order take?
A: Production lead times for customised products typically range from 1 to 4 weeks, depending on complexity. We will confirm the estimated delivery time prior to manufacturing.
